Technology
Live. Connected.
Keep talking. Keep work moving.
(01)Architecture
A conversation in front. Capability behind it.
Voice
The live conversation
Listens, answers naturally and keeps up when the conversation changes direction.
Audio in ↔ audio out
Agent
The connected work
Uses tools, keeps the task context and checks the result.
Tools · memory · workflow
(02)Voice
Natural speech. A continuous exchange.
- 01
Native speech-to-speech
Audio is processed directly, in and out, so the reply keeps the rhythm of a real conversation.
- 02
Full-duplex interaction
Athena keeps listening while it speaks, including through interruptions and corrections.
- 03
Delegation while talking
A configured backend can run lookups or tools in the middle of the conversation.
- 04
Context, kept useful
Relevant state is retained, and key facts and confirmed actions are stored in your application records.
(03)Agent
Useful memory. Repeatable skills. Connected action.
- 01
Memory and retrieval
Context carries across sessions when the history is available, so the agent picks up where the work left off.
- 02
Reusable skills
A procedure is packaged with its references, steps, checks and output format, and refined over time.
- 03
Browser, terminal and files
The agent works on supported sites, runs commands and edits files in the environment you configure.
- 04
Scheduled procedures
Agreed tasks can run later on configured infrastructure, with results delivered to a destination you choose.
(04)Call orchestration
From the first ring to a useful result.
- 01
Recognize the moment
Tell a person from voicemail or a phone menu, coordinated with the state of the call.
- 02
Work the phone menu
Handle keypad input, spell supported entries and wait on hold, then continue once a person answers.
- 03
Use your systems mid-call
Draw on knowledge bases, APIs and MCP tools, and return the actual result before confirming an action.
- 04
Close and review
Apply configured end-of-call checks and keep the available transcripts, recordings, outcomes and tool activity.
(05)Campaign operations
A list becomes a controlled calling workflow.
- 01
Pacing and caller boundaries
Configurable carrier pacing, one active call per number and do-not-call handling, set up to meet the requirements that apply to you.
- 02
Retries with a reason
Busy, unanswered and callback cases go into a reviewable retry list that keeps the earlier context.
(06)Deployment design
Plan for the busy hour. And the unexpected one.
- 01
Monitoring and recovery
Alerts, server recovery and standby capacity, with failed starts and unresolved runs made visible.
- 02
Fallback model routes
Alternate model and inference paths, with failure handling tested end to end.
- 03
Regional media and calling
Media placed near callers where supported. Routing, coverage and carrier rules are confirmed for each region.
- 04
Backups and retained context
Off-site backups, recovery procedures and post-call records.
(07)Connectivity
The right context. The right next action.
Conversation state, task progress and confirmed external actions are kept apart, so a spoken sentence is never treated as proof that a booking, post or record change succeeded.
(08)In practice
Built around the outcome.
- 01
Understand the request
Track the intent and the corrections, and ask for the essentials that are missing.
- 02
Run the procedure
Apply the configured skill, tools and rules, within the permissions and review gates you set.
- 03
Check and return
Verify through the connected system, then explain the outcome and the next step.
(09)Quality in practice
Measure the experience. Then improve the weak point.
- 01
Conversation
Can people speak, correct themselves and be understood? Check the timing and the overlap.
- 02
Task completion
Did the action succeed? Verify it against the system of record.
- 03
Recovery
When something fails, test the fallback, the handoff and the retry paths.
(10)Languages and voices
Speak to your audience. In their language.
62
Language options
24
Voice options
Per call
Language and voice selection
62 languages · set per agent or per call
- English
- Hindi
- Bengali
- Tamil
- Telugu
- Marathi
- Gujarati
- Kannada
- Malayalam
- Punjabi
- Urdu
- Spanish
- Mexican Spanish
- French
- German
- Portuguese
- Brazilian Portuguese
- Italian
- Dutch
- Russian
- Arabic
- Japanese
- Korean
- Chinese (Mandarin)
- Turkish
- Polish
- Indonesian
- Vietnamese
- Thai
- Albanian
- Amharic
- Armenian
- Bosnian
- Bulgarian
- Burmese
- Catalan
- Croatian
- Czech
- Danish
- Estonian
- Finnish
- Georgian
- Greek
- Hungarian
- Icelandic
- Kazakh
- Latvian
- Lithuanian
- Macedonian
- Malay
- Mongolian
- Norwegian
- Persian
- Romanian
- Serbian
- Slovak
- Slovenian
- Somali
- Swahili
- Swedish
- Tagalog
- Ukrainian
Next step
Connect a conversation to your workflow.
Share the outcome you want. We scope the conversation, the systems involved and the evidence of success.
Talk to the teamAthena Research Lab
Research, made useful. In the real world.
Better conversations. Capable agents. Built around the work that matters to you, starting with one workflow.