Athena Voice
Full-duplex speech
A natural conversation. A useful next step.
(01)Voice surface
A conversation. With somewhere to go.
62
Language options
24
Voices to choose from
Phone and web
One connected experience. Business actions depend on the systems and permissions connected to each deployment.
Athena Voice / Conversation
Illustrative preview
Hear the intent. Carry it forward.
01 / The request
(02)Solutions
What should happen after “hello”?
- 01
A useful answer
Answer questions from your own knowledge, bring in relevant caller context, and hand off to a person when it is needed.
- 02
A booking that fits
Collect the request, check connected availability, and prepare or confirm bookings according to your rules.
- 03
A better next conversation
Qualify enquiries, follow up on approved leads and pass the context to your team.
- 04
The answer from another line
Place authorized calls, work through supported phone menus, wait on hold and report back the result.
(03)Conversation
Built for the way people actually talk.
- 01
A conversation that can change direction
Athena listens while it speaks, so interruptions and corrections are handled naturally, with playback and context managed for each connection.
- 02
Context that stays with the request
Details and corrections are tracked through the call. Athena asks for what is missing and confirms key facts before acting.
- 03
Useful work while you talk
Approved lookups or longer tasks can be handed to Athena Agent while the conversation continues, with the results brought back.
- 04
Actions with a clear finish
Connected tools are used and their output checked. When a workflow needs judgment, the call is routed to a person.
(04)Phone workflows
The whole call. One connected workflow.
- 01
Begin with the purpose
Each call starts from a brief and the caller history you approve, and works through supported menus, hold and transfers.
- 02
Keep the result useful
After the call, the available transcript, the outcome and the action history stay together. The result, or a reviewed retry, goes back to your team.
(05)Connections
Meet people where they already are.
Browser and app
WebRTC for voice in a browser or inside your app.
Server workflows
Streaming WebSocket connections for cases where your application controls the audio path.
A connected phone stack
SIP with configured telephony for inbound calls, supported transfer, hang-up and DTMF keypad events.
Authorized outbound calling is available through our voice deployment partnership. Calling and business actions depend on the connections and permissions agreed for each deployment.
(06)Conversation design
Your audience. Your way of speaking.
You set the role, tone, pace, language and terminology. You decide what a good answer looks like, and when the conversation should move to a person.
The aim is a clear exchange that handles pauses, corrections and requests for a human, so callers feel heard and your team receives what it needs.
(07)Try Athena Voice
Your turn. Talk to Athena.
Start a conversation. Hear the difference.
Things to try
- Ask a question
- Change direction
- Interrupt and keep going
The live demo opens on the current Athena site in a new tab.
- One minute of conversation per allowance.
- Your allowance refreshes every 12 hours. Unused seconds stay available until then and do not roll over.
- The demo asks you to sign in with Google and allow microphone access. Your microphone stays off until you start.
Next step
Start with the conversation that matters.
Bring an enquiry, a service request or an in-product voice use case where a better conversation would help.
Talk to the teamAthena Research Lab
Research, made useful. In the real world.
Better conversations. Capable agents. Built around the work that matters to you, starting with one workflow.